Talk to a human.
Tickets from the portal reach us fastest - they arrive with your account and server attached.
Common questions
I lost my root password.
We can't recover it - it was never stored. Reinstall the OS from the portal to wipe the disk and get fresh credentials by email.
My server expired. Can I get it back?
Suspended servers are restored on payment. Three days after expiry they're permanently deleted along with their data.
Which cryptocurrencies do you take?
Bitcoin, Monero, Ethereum, Litecoin and dozens more through OxaPay. Pick your asset at checkout.
Can I change specs later?
Open a ticket with the configuration you want. Resizes are handled manually and repriced from the next term.
Do you accept DMCA or abuse reports?
Yes - email abuse@retroroute.net with logs and timestamps.